Refund policy

Returns & Refunds Policy

Returns

  • You have 30 calendar days from the date you receive your order to request a return.

  • To be eligible for a return:

    • Your item must be unused, unopened, and in the same condition as received.

    • It must be returned in its original packaging.

    • Proof of purchase (receipt/order confirmation) is required.

Non-Returnable Items

  • Personalised, Font sets or custom-made products cannot be returned or cancelled once production has started, as these items are made specifically for you and cannot be resold.

Shipping Costs for Returns

  • You are responsible for paying your own return postage/shipping costs. These costs are non-refundable.

  • If a returned item is damaged in transit, we will not be able to issue a refund.

  • We strongly recommend using recorded delivery when sending items back.

Faulty or Damaged Items

  • If your item arrives faulty or damaged, please contact us within 24 hours of receiving it.

  • Email us (with a photo of the issue) using the contact details provided.

  • Once confirmed, we will offer either:

    • A replacement product, or

    • A refund.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 14 working days to your original payment method.

  • Please note: original postage/shipping costs are not refundable.

Responsibility

  • Products are your responsibility from the time of delivery.

  • We use Royal Mail proof of dispatch as our standard shipping record.