Shipping policy

Delivery

• All products are handmade to order. We aim to dispatch within 1–2 working days.

• Delivery times may be longer during busy periods (e.g., Easter, Christmas) and delays with Royal Mail are beyond our control.

• Delivery times are not guaranteed, even with Next Day delivery.

• Once Royal Mail marks an order as delivered, we are not liable for missing parcels. Please check with neighbours if you haven’t received your order.

• If you need your order by a specific date, contact us first and we’ll confirm if it’s possible.

• Royal Mail Standard Delivery is untracked and non-compensated. If a package goes missing, Royal Mail will only cover the postage fee, not the product.